The future of care is agile, responsive, and person-directed.
The home care experience has traditionally been measured in the number of hours and visits completed. But the quality of that experience is shaped just as much by what happens between visits and by the degree of choice and control people have over the supports that affect their daily lives.
Gotcare is a Canadian care platform helping people access safe, responsive, personalized support at home and in their communities. We provide the infrastructure for continuous care through local care providers, dedicated navigation, virtual clinical services, proactive check-ins, and digital health tools.
This gives individuals and families peace of mind through greater visibility, choice, and control over who provides care, how it is delivered, and how it adapts as needs change. A person's care and safety can be supported through a reminder before medication is missed, a virtual check-in when something changes, or rapid in-home support before a small concern becomes an emergency.
The result is care that begins sooner, reaches people wherever they live, and supports independence rather than replacing it while ensuring safety along the way.
Learn moreFor individuals and families
More choice, greater continuity, and support that reflects the person’s routines, preferences, culture, language, goals, and safety needs.
Learn moreFor care workers
Meaningful opportunities closer to home, greater schedule flexibility, responsive coordination, and the tools needed to focus on providing care.
For governments, insurers, and health systems
A scalable care delivery platform with national reach, real-time visibility, configurable workflows, and the ability to support diverse populations and funding models.
Better care is built on trust and collaboration
Our mission
To deliver the best and safest care possible in the comfort of the home, enabled by greater trust and collaboration between people who need care, people who provide care, and people who fund care.
Our vision
To create relationship-driven health care experiences that are safe, equitable, personalized, and maximize appropriate technology.
What guides us
People direct their care
Individuals and families should have meaningful choice and authority over the support systems that shape their daily lives. We design care with people, not for them.
Relationships create better care
Consistency, trust, cultural understanding, and shared experience matter. A meaningful care relationship is more than a completed task.
Proactive safety
Client safety relies on catching small changes early, creating a proactive shield before a crisis occurs.
Good care depends on good work
Care workers deserve a living wage, manageable travel, flexible opportunities, and the support they need to do their best work.
Technology strengthens human connection
Technology should create more time for care, improve communication, and provide better information. It should never replace human judgment or compassion.
Quality care should be accessible everywhere
People in rural, remote, and underserved communities deserve the same access to safe, responsive, and people-centred care.
Recognized for innovation and impact
Gotcare has been recognized for its growth, focus on client safety, digital health innovation, employment practices, and work to improve access to home and community care. In 2026, Gotcare earned Accreditation Canada’s Accreditation Primer Award, meeting 100% of assessed criteria and reinforcing our commitment to quality, safety, and continuous improvement.
Human contact within 30 minutes*
A real person responds, listens, and helps determine what needs to happen next.
Care can begin within 12–24 hours*
Our national and hyperlocal care network helps reduce the delays that often prevent people from returning home safely.
94% client satisfaction
Our model is built around trusted relationships, responsive coordination, and personalized support.
*During business hours. Care start times depend on location, support requirements, funding approval, and provider availability.
2024 Start-up Innovator of the Year
How Gotcare began
Gotcare was built around a simple idea: better home care should work for everyone involved.
- Individuals and families should be able to find support without navigating a maze of agencies and administrative requirements.
- Care workers should be able to build meaningful and sustainable careers in their own communities.
- Governments, insurers, and health systems should be able to see whether care is working - and adapt services before people fall through the cracks.
By bringing those perspectives together, Gotcare has grown from a new approach to matching care into a national platform for coordinating responsive, patient-directed support.
Meet the founding team
Chenny Xia
Chief Executive Officer
Nationally recognized digital health leader
Startup Innovator of the Year 2024
C100 Fellow
Coralus board member
Carol MacDonald
President & Chief Care Officer
OT Reg., BA (Gerontology)
Award-winning Occupational Therapist
32 years in complex home care
2025 CAOT Award of Merit
Rod MacDonald
Chief Operating Officer
30+ years of leadership experience as a healthcare operator across sales, BD, and operations
Prior venture acquired by Lifemark Health
Walt Macnee
Board Chair
Retired Vice Chairman of Mastercard Worldwide
UN humanitarian financing panel
Experienced in governance
In the news
Gotcare shaking up the home care industry by pairing workers with clients, paying workers a living wage (opens in new tab)
The women behind Gotcare are making personalized home care a reality (opens in new tab)
Canada’s Top Growing Companies 2023: Gotcare (opens in new tab)
Gotcare brings AI technology to rural homecare (opens in new tab)
Exploring the Emergence of Self-Directed Home Care in Ontario: A Qualitative Case Study on Gotcare Services (opens in new tab)
Gotcare's program evaluation at Women's College Hospital improves healthcare accessibility for homebound older adults (opens in new tab)
Gotcare has developed technology to connect clients with ideal home care workers based on proximity, specialization, language, and cultural understanding. (opens in new tab)
Gotcare is setting the stage to improve the accessibility of healthcare in our communities and provide tangible solutions to those who need it most (opens in new tab)